Mechanic overcharged in Michigan: what to do

If the repair involved brakes, steering, tires or anything that affects safety and the car still isn't working right, don't drive it until it's checked.

Why: Your safety matters more than the bill.

Ask for an itemized invoice showing each part, labor hours and rate, and compare it with your written estimate.

Why: Itemized bills show exactly which charges went beyond what you agreed to.

Ask for your old parts back.

Why: Replaced parts show whether the work was actually done.

If you answered “Yes” to “Is the shop refusing to give your car back until you pay?”

If you need your car, you can pay (by credit card if possible) and tell the shop in writing that you dispute the charges. Some people write 'paid under protest' on the receipt; its legal effect depends on your state.

Why: Shops can usually hold a car until paid, and storage fees can add up. Paying by card keeps your dispute rights open.

If you answered “Yes” to “Is the shop refusing to give your car back until you pay?”

Read the related situation 'The mechanic won't give my car back' for storage fees and lien rules.

Why: A shop holding a car has its own state rules and deadlines.

If you answered “No” to “Did you approve the extra work or price?”

Ask the shop for its record of when and how you approved the extra work.

Why: Many states require shops to record your approval; if there's no record, that helps your case.

If you answered “Only by phone or in person” to “Did you approve the extra work or price?”

Write down what you approved by phone or in person: the date, time, who you talked to, and the price you agreed to. Ask the shop for its record of the call.

Why: An approval you gave by phone is harder to prove; your notes and the shop's own record are the evidence.

If you answered “Yes, in writing” to “Did you approve the extra work or price?”

Compare your signed approval with the invoice line by line, and ask the shop to show you the work and the old parts.

Why: If you approved the work in writing, the question is whether it was done, and done right.

Get a written second opinion from another shop on what was done and whether it was needed.

Why: A neutral inspection is strong evidence.

Send the shop a written dispute (template below) asking for a refund of the overcharge by a set date.

Why: A written demand creates a record for a complaint, card dispute or court.

If you answered “Credit card” to “How did you or will you pay?”

Dispute the charge with your card issuer in writing. For a bad repair, explain that you tried to resolve it with the shop.

Why: Your dispute must arrive within 60 days after the first statement showing the charge. For a bad repair over $50 made in your state or within 100 miles of your home, you may also refuse to pay the part you still owe on the card after a good-faith attempt to settle with the shop (12 CFR 1026.12(c)).

Ask your state attorney general or consumer office whether your state has an auto repair law or agency, and file a complaint.

Why: Some states license repair shops and have rules on estimates and approvals; others handle it as a general consumer complaint.

If the shop won't refund, you can sue in small claims court for the overcharge or the cost of fixing a bad repair.

Why: Small claims fits most repair disputes.

If you answered “Yes” to “Is the shop refusing to give your car back until you pay?”

If you can't pay and the shop keeps the car, watch for a notice that it plans to sell the car to cover the bill, and get legal help right away.

Why: Shops can usually sell a car under a repair lien after giving notice; the steps and deadlines are set by state law.