Car towed in Arizona: what to do

If you answered “I don't know - it's just gone” to “Where was the car towed from?”

Call the local police non-emergency line and ask whether your car was towed or reported stolen.

Why: Police usually record tows from public streets and many private tows, and you need to rule out theft.

If you answered “Private lot (store, apartment, business)” to “Where was the car towed from?”

Look for signs where you parked: they usually name the towing company and its phone number.

Why: Private-lot tows normally have posted signs naming the tow company.

Call the tow company or impound lot. Ask for the address, hours, total fees, what payment they accept, and what documents you need.

Why: Fees often grow daily, so knowing the amount and hours helps you get there fast.

Take photos of the spot and any signs (or missing signs) where the car was parked.

Why: This is your evidence if the tow was not allowed.

Go to the lot with your driver's license, registration or title, and payment. Ask for an itemized receipt.

Why: You need proof of ownership to get the car, and an itemized receipt to dispute fees.

If you answered “Yes” to “Was the car damaged during the tow?”

Before you drive away, walk around the car and take photos. Point out any new damage to staff and write it on the release form if you can.

Why: Damage claims are much harder once you leave the lot.

If you answered “Public street (police or city tow)” to “Where was the car towed from?”

If the tow came with a city parking ticket, follow the ticket instructions to contest it before its deadline.

Why: Contesting the ticket is a separate process with its own deadline.

If you think the fees are too high or the tow was not allowed, ask your city or county (or state regulator, if your state licenses tow companies) what the rules and rate limits are.

Why: Many cities and states set maximum rates and sign requirements for private tows.

If you paid and believe the tow or fees broke the rules, send the tow company a written demand for a refund with your photos and receipt.

Why: A written demand gives them a chance to refund and is useful evidence.

File a complaint with the agency that regulates towing in your area, or with your state attorney general or consumer office.

Why: Regulators can investigate tow companies and sometimes order refunds.

You can sue the tow company (or the property owner who called the tow) in small claims court for wrongful fees or damage, within your state's deadlines.

Why: Small claims is designed for people without lawyers.

Do not leave the car at the lot for long: tow companies can sell unclaimed vehicles after giving notice, under state rules.

Why: You could lose the car and still owe fees.